Your “Go-To”: Why Your Single Point of Contact Matters

May 16, 2023

Picture this: You’ve signed on with a marketing agency and are raring to start your latest campaign. But who do you call when you have a last-minute update, a burning question, or an unexpected pivot in strategy? The graphic designer? The copywriter? Or the SEO specialist? The more people you interact with, the messier it gets. That’s where your account manager (executive, lead), your single point of contact, steps in.

Understanding the Role of an Account Manager

The account manager is your designated guide and advocates within the marketing team. They’re responsible for understanding your business objectives, coordinating with the creative team, and ensuring all deliverables are on track. Their mission? To simplify your life and maximize the effectiveness of your marketing program.

Benefits for the Client


Having one point of contact offers several key benefits for you as the client:

  • Efficiency: Instead of playing a game of catch with multiple team members, you have one dedicated person to connect with—no need to understand the agency’s internal workings or stress over who to contact for what.
  • Clear Communication: Account managers excel at translating your goals into actionable tasks for the creative team and vice versa. They’re the interpreters ensuring your vision is communicated clearly to the creative minds crafting your campaign.
  • Time-Saving: Imagine the time you save by not having to manage multiple relationships or repeatedly explaining your vision to different people. Time saved equals more time to focus on what you do best – running your business.
  • Professional Oversight: Account managers oversee your entire program, ensuring all elements align cohesively with your objectives and brand voice. They’re your quality control checkpoint.

Benefits for the Creative Team

The advantages aren’t one-sided. The creative team reaps the rewards from this arrangement too:

  • Focused Creativity: The account manager shields creatives from direct client communication, allowing them to devote their full attention to what they do best – creating stellar work.
  • Smooth Workflow: Without direct client interference, creatives can maintain their rhythm, meet project timelines, and produce their best work.

Respecting the Process

While it might seem tempting to skip the account manager and talk directly to the production team, remember that this could disrupt the workflow and lead to miscommunication. The account manager is a vital bridge between your vision and the team’s execution. They keep things running lean so you get the most bang for your marketing buck.

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Thanks to the digitization of friggin, pretty much everything, you need several talented people to check off that “marketing” box. Evaluate if you can really afford all the talent you need in house OR hire an expensive agency with excessive firepower or ego, which in the end, you probably don’t need.

And talk to us. We might just be the shop that hits that sweet spot.

This endeavour is about you reaching your marketing and branding potential. Let’s go over your options; even if we’re not the right fit, we’ll serve it straight and do what we can to help you move forward.

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